You will be working closely with Business Development, Product Management and Engineering and responsible for providing technical support for Rivetz clients. From the solutions perspective, this includes creating and delivering presentations of Rivetz products, gathering technical requirements, creating test plans and enabling solutions with Rivetz technology. You will work closely with customers as their primary point of contact for feedback and resolution of issues and be the customers’ advocate with Rivetz support teams. You will provide feedback to Product Management on new feature requests and product enhancements from your prospect and customer base.

This technically oriented position will also provide support for developers and designers who are utilizing our Software Development Kit (Toolkit) in both mobile and server-based applications. You will provide support services and incident management via email, web and telephone and face to face with client. Responsibilities include first line interaction with developers, setting and managing customer expectations, timely communication, performance and process improvement, troubleshooting, trending and resolving complex support cases.