The Consumer Identity World Tour is the place where you get input for your perfect CIAM Strategy. Learn more about Privacy by Design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way.

With so many different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the same time. That is why the combination of Identity & Access Management and Customer Relationship Management continues to be a core element of any digital business.

Nevertheless, the General Data Protection Regulation (GDPR) is in force from May 25, 2018, and brings new challenges for companies who deal with customers that are based in the EU. All business activities including personal data must comply with the GDPR. Not only consumer have extended rights, the definition of what is personal data and how it can be used is changed.

More than ever, the challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access to his personal information.

At the Consumer Identity World, you will learn how to satisfy your customers by Delivering highly personal, and very compelling experiences to smart mobile devices, smart systems, cars, utilities and more.

Key Topics
Consumer Identity & Access Management (CIAM) – The need to combine Identity & Access Management and Customer Relationship Management

Customer Journey & Customer Experience: Delivering the right value and information at the right time

MarTech – Marketing Automation is here to stay so get to know how to work with it

KYC – How to serve your customer with the right content at the right time

Artificial Intelligence – How Chatbots and Machine Learning change the way we work

GDPR is here now – are you compliant and what are the next steps?

Consent Life Cycle Management – every consumer must be able to control the access to his personal information

Privacy by Design – secure personal information in a strategic and user-friendly way

Consumer First – User-friendly login procedures while preventing your customers from fraud and cyber risks

Get the latest Market Overview of CIAM Solutions and their Maturity Level